Privacy Policy

1. Introduction

At Hexapower Limited (trading as Open Power) ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our Export Energy platform located at open-power.co.uk (the "Service").

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Hexapower Limited (trading as Open Power) is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us at help@open-power.co.uk.

3. Personal Data We Collect

We collect the following types of information when you use our Service:

• Contact information (name, email, phone number)
• Installation details (site address, system capacity)
• Technical data (IP address, browser type, device information)
• Usage data (how you interact with our Service)

4. How We Use Your Data

We use your personal data to:

• Provide and improve our Service
• Process your export tariff requests
• Communicate with you about our Service
• Comply with legal obligations

5. Data Sharing

We share your personal data with:

• Energy suppliers (to provide export quotes)
• Service providers (for technical and operational support)
• Legal authorities (when required by law)

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request transfer of your data

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: